Introducing Triage: A pricing-connected solution for faster, smarter underwriting intake

At our inaugural hx Live NYC event, hyperexponential introduced Triage, a new type of underwriting workflow solution designed to bring submission intake, prioritization, and pricing closer together. Triage is a configurable, pricing-connected system that transforms submission intake from a manual bottleneck into a strategic advantage.

The Challenge

Underwriters in commercial and speciality lines, where hx’s business is focused, repeatedly told us they face overflowing inboxes, unstructured submissions, and hours lost rekeying data from PDFs and spreadsheets. Risk qualification is often manual, based on partial data or arrival order, and by the time pricing is complete, it’s too late to influence portfolio strategy.

Existing approaches exacerbate the problem:

• Rigid templates fail to reflect line-of-business complexity.

• Disconnected workflows require constant manual updates as appetite and rates change.

• Outsourced triage introduces delays, errors, and dependencies on external providers.

The result is slower quotes, misaligned portfolios, and lost profitability.

Introducing Triage, powered by hyperexponential

Triage was built to address these challenges directly. It brings ingestion, scoring, and prioritization into one unified flow, with pricing intelligence at its core:

• Effortless ingestion: Unstructured data from emails and uploads is mapped to carrier-specific schemas with minimal manual rules.

• Indicative pricing at the point of Triage: Submissions are scored against live pricing models at the point of intake.

• Prioritized dashboards: Opportunities are surfaced by value, not arrival order, so underwriters focus on the most profitable risks first.

• Seamless connection to pricing: When a submission is viable, quoting is only a few clicks away.

The result: reduced ingestion times, faster quotes, and better allocation of underwriting expertise.

Why Our Approach Is Different

Triage combines modular design with deep integration into the hx platform. This has several distinct advantages:

• Pricing-first architecture: Pricing is front and center at triage, enabling seamless transition to quote — no rekeying.

• Understands your data structure: Automatically maps submission data for faster setup and less reliance on brittle extraction rules.

• Self-serve configurability: Carriers can adapt fields, triage logic, and workflows without vendor intervention.

• Complex lines by design: Built with the pain points of complex lines in mind, such as Property, Energy, Marine, and Terrorism.

• Portfolio insights built-in: Link submission-level prioritization with portfolio-level outcomes.

Built with the Market

Development of Triage has been driven by a structured design-partner program and hundreds of hours of conversations with underwriting and operations leaders in the UK and US. Feedback consistently highlighted two requirements: “don’t make me rekey” and “show me value earlier.” Both are central to the product’s architecture.

Customer Impact

Early adopters have already seen ingestion times cut to minutes, enabling underwriters to act on profitable risks faster while reducing reliance on manual workflows or outsourced support.

Looking Ahead

Triage is available in Design Partner Preview, with broader rollout to follow. Upcoming enhancements include broker portal and placing platform integrations, APIs, and expanded analytics to connect submission intake directly with portfolio performance.

In today’s market, where speed-to-quote defines success, Triage ensures underwriters apply their expertise to the right opportunities first — not simply the ones that arrive first.

👉 To request to join the design-partner cohort or get a product walkthrough, contact hyperexponential today.